Ramtorenschip Buffel Foundation

1. General provisions: definitions

Article 1.1.
‘The Foundation’ means the Ramtorenschip Buffalo Foundation, which owns and operates the museum ship, including the board, hosts/hostesses, volunteers and other officials associated with the organization of the Foundation by the board.

Article 1.2.
The ‘Museum Ship’ is understood to mean the ram tower ship ‘Buffel’, known as such, which is owned by the foundation, including its equipment and the outdoor areas serving that ship and other appurtenances. In addition, the management of goods and/or objects loaned by other museums or institutions.

Article 1.3.
A ‘visitor’ is defined as anyone who visits or enters the museum on the basis of an agreement concluded with the Foundation for this purpose, visits an exhibition organized by the Foundation, or attends another activity organized by the Foundation.

Article 1.4.
1. These visiting conditions apply to the legal relationship between the Foundation and a visitor, regarding a visit to the museum ship or any other activity organized by the Foundation.
2. These visiting conditions also apply to the legal relationship between the Foundation and anyone who, other than as a visitor in the aforementioned sense, is lawfully present on the museum ship or within a location opened by the Foundation.
3. A legal relationship as referred to in paragraphs 1 and 2 exists if the person concerned has lawfully gained access to the museum ship or the location.

2. Ticket sales, offers and prices

Article 2.1.
All quotations, communications or otherwise provided by the Foundation are without obligation and revocable, as long as they have not been accepted.

Article 2.2.
The visitor is at all times obliged, upon request, to show the admission ticket or any card or voucher that entitles him to a discount on the admission price to the officials designated for this purpose by the Foundation.

Article 2.3.
1. A visitor is not entitled to a refund of the entrance fee or any other compensation in the event of loss or theft of the admission ticket before he or she enters the museum ship.
2. If a visitor does not use a pre-purchased admission ticket, this is at the personal expense and risk of the person concerned; This is also the case if the admission ticket is only valid for a certain time and/or date.
3. An admission ticket once obtained cannot be exchanged.
4. Once an admission ticket has been obtained, no refund of the entrance fee will be made, even if parts of the museum ship or exhibitions are (temporarily) inaccessible.
5. The board may decide to refund the entrance fee paid if special circumstances give the board reason to do so.

3. Stay on the Museum Ship

Article 3.1.
1. During their stay on board the museum ship, the visitor must behave in accordance with general standards, civility and decency.
2. The visitor is also obliged to follow the directions and instructions given by the officials designated for this purpose by the Foundation.
3. If, in the opinion of an official designated for this purpose by the Foundation, a visitor behaves in any way contrary to the standards referred to in paragraph 1 and/or the directions or instructions referred to in paragraph 2, that visitor may be notified by the official in question. will be ordered to leave the museum ship, without the visitor having any right to reimbursement of the costs of the admission ticket or any other costs incurred.

Article 3.2.
1. Parents or supervisors of children are at all times responsible and liable for the behavior of the children under their supervision.
2. Teachers and supervisors of (school) groups are responsible and liable for the behavior of the group members under their guidance; they must accompany the groups during the visit and comply with the directions and instructions referred to in Article 3.1. paragraph 2.
3. In principle, groups under the age of 16 require one supervisor for every five of those visitors.
4. Unless expressly agreed otherwise with the Foundation, the officials appointed by the Foundation do not perform group management tasks.
5. Visually impaired persons are permitted to bring an orientation stick and/or a recognizable guide dog that is recognizable as such, after proof of the dog’s training has been shown upon request at the cash register. This also applies to disabled people with a social assistance dog, the so-called SOHO hand. The dog must always be on a leash.

Article 3.3.
Visitors are not permitted to, among other things, on board the museum ship:
a) to offer goods of any kind for sale or to provide them free of charge;
b) hinder the passage of other visitors or obstruct the view of exhibited objects.
c) Disrupt other visitors in any other way, including the use of mobile telephones, audio players or other sources of noise pollution;
d) to bring (domestic) animals, other than those referred to in Article 3.2. paragraph 5;
e) to smoke in any room or above deck;
f) to bring and consume spirits, not even in combination with a catering company;
g) to bring food and refreshments;
h) to carry dangerous substances;
i) in the opinion of an official appointed for this purpose by the Foundation, to take with you undesirable objects, including walking sticks, umbrellas or large bags; these must be delivered at a place designated for this purpose by the Foundation;
j) use wheelchairs, prams and buggies within the areas designated for this purpose by the Foundation;
k) touching exhibited objects and exhibition materials such as display cases, lighting, partitions and the like, unless this is expressly and explicitly permitted;
l) make photo, video and film recordings using lamps, flash equipment or tripods;
m) to make public or reproduce photo, video and film recordings in any way whatsoever, including distribution via digital media.
The board of the Foundation may grant exemption from one or more of the above restrictions.

Article 3.4.
An official appointed for this purpose by the Foundation may request inspection of the (hand) luggage carried by the visitor.

Article 3.5.
1. The museum may deny a visitor who is known or suspected to have been guilty of damaging objects and/or indecent behavior during any museum visit, anywhere, access to the museum ship permanently or for a deny a certain period.
2. The decision to deny access will be announced to this visitor without delay.

The provisions of these regulations also apply to employees associated with catering companies that carry out work on the museum ship.

4. Complaints and complaints

Article 4.1.
1. The Foundation will do everything possible to ensure that the visit to the museum ship or an exhibition and activities organized by the Foundation is in accordance with the published offer; This also includes the obligation to inform the public as well as possible about the complete, partial or early closure of the museum ship and/or an exhibition organized by the Foundation.
2. The Foundation also informs the public about maintenance work, renovations or the (re)design of spaces that cause nuisance.
3. Publication takes place on the Foundation’s website.

Article 4.2.
1. Complaints or complaints from a visitor towards the Foundation must be submitted in writing to the Foundation within 6 weeks after the visit has taken place.
2. The Foundation investigates complaints and complaints and responds to them in writing within 30 days of receipt. If the investigation has not yet been completed, the complainant will be informed of this, as well as the likely time when this will be the case.
3. A visitor can submit suggestions for improvement in writing.

5. Liability of the Foundation

6. Lost and Found

Article 6.1.
Objects found by the visitor on board the museum ship can be handed in at the cash desk.

Article 6.2.
Found objects of which no surrender has been requested by the rightful owner after six months in the custody of the Foundation, will be handed over to the local police.

7. Applicability of these Visiting Conditions

Article 7.1.
The applicability of these Visiting Conditions does not affect the possible applicability of other (contractual) conditions and/or arrangements of the person concerned with the Foundation.

Article 7.2.
These Visiting Conditions of the Foundation have been established and can be changed by the board of the Foundation.

8. Applicable law

Article 8.1.
Dutch law applies to the Visiting Conditions and the agreement between the visitor and the Foundation.

Article 8.2.
All disputes arising from the agreement between the visitor and the Foundation will be submitted for adjudication exclusively to the court that has jurisdiction in the Rotterdam district.
Appendix A1 Additional visiting conditions for people with dementia and their loved ones/guardians (Unforgettable):
In the context of ‘making the museum ship “Buffel” accessible to people with dementia and their loved ones’ (Unforgettable), the following conditions have been drawn up below under which these visits can take place:
An application will always be assessed and supervised by volunteers who have completed the “unforgettable” course (see list below). In addition, assistance can be requested from other museums, whose volunteers have also followed the course.
A number of programs have been developed for visits by people with dementia according to the “Unforgettable” guidelines.

• Prior to the visit, clear agreements must be made with the institution and/or supervisors/coordinators about the program to be followed, arrival time, duration of the tour and additional wishes regarding the personal condition of the guests with dementia. A brief explanation of the backgrounds of the guests is also useful for the tour guide and hosts.
• People and their companions who use a wheelchair or walker unfortunately cannot be admitted because the museum ship “Buffel” is not facilitated for this group.
• People with different levels of dementia should be shown separately, preferably on separate dates.
• The group of guests may not contain more than 8 to a maximum of 10 people (including supervisors). Preference is given to 1 supervisor per guest with dementia.
• The group of volunteers must consist of at least 1 tour guide and two hosts who have all followed the course.
• The tour for guests with dementia should preferably take place at times when the museum is closed to other public, to prevent unwanted stimuli that could make the guests restless.
• A visit to the museum ship Buffel must consist of the following elements:
– Reception and presentation of volunteers (coffee/tea) and explanation of the program.
– Guided tour.
– Do assignment.
– Closing.
• The host’s task consists of a smooth, hospitable reception and offers the tour guide support with logistics and organization. During the tour, the host ensures a smooth flow and keeps an eye on the time. The host also ensures that there are sufficient folding chairs available at various objects/rooms where necessary.
• Guides and hosts must wear a clear name sticker.
• Tour guide and hosts must have clearly reviewed and coordinated the program, route and tasks.
• Visitors must be welcomed on or near the gangway and accompanied to the cash register and cloakroom. Then take the visitors to the meeting point where the reception and tour will start.
• Explain the program clearly and tell what you want to show.

The entrance costs for groups of people with dementia must still be determined in consultation with other participating museums and the municipality of Hellevoetsluis.

Name of trained Buffalo volunteers
Will Wiegel
Carin Ottevanger
Geert Wensink
Ed Wijbrands
06 28490907